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Returning is very easy at JUJA:

  • Get ready for return. 
  • Pack the item to be returned (including packing list!) in the original shipping package if reasonably possible.
  • I drop off my return myself.
    Of course, you can also return your parcel by yourself and send it back to us (or have it sent).

You can send your return to the following address:
return address: Fortunaweg 11
Zip code: 3113AN Schiedam
Country: The Netherlands 

The return shipment is always at your own risk and own costs; frank the parcel sufficiently.

JUJA is in no way liable for damage or loss of returned items.

We advise to send the return parcel with TRACK&TRACE, so that it is clear who and when received the parcel.

  • Important!
    Each return parcel will be processed separately. Keep this in mind if you want to offer multiple returns or multiple return parcels to JUJA. To avoid double costs, we recommend that you return all returns, including delivery notes, to us in one box. This way you only pay the return costs once.
  • We have received your return. And now what?
    When we have received your return, we will send you a (credit) mail to confirm, after a successful check and processing of your return. We will process your return within two to a maximum of five working days. Super-fast and well-arranged! 
  • Refund
    After successful return processing, you will receive the return amount within two to a maximum of five working days on the account you previously paid with us.
  • Excluded from return
    You are entitled to cancel your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned.
  • Right of withdrawal for consumers:
    As a customer of JUJA, you can invoke the right of withdrawal within 14 days and without giving a reason. This means that you are entitled to a full refund of the purchase amount paid by you to JUJA. 14 days after the day that you have received the complete order, your right and claim to reimbursement will lapse. After receiving your return you will receive the purchase amount within 14 days.

In case of withdrawal, the customer is responsible for the costs of the return shipment. JUJA bears no liability whatsoever in this regard. Only after successful receipt and process of your return shipment will you receive the full purchase amount within 14 days or a proportional part thereof back to the account you previously paid us with.

If you return part of your order to JUJA, you will only receive a refund of the purchase price of the returned item(s).

For revocation, you can use the model revocation form.

Is it not completely clear or do you still have questions? Feel free to contact us via telephone number +44(0)203-514-4075 or by e-mail: service@jujawear.com.

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